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Refund Policy

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At AlWaris Marketing, we strive to provide high-quality real estate listing and promotional services across Pakistan. This Refund Policy outlines the terms and conditions under which refunds may be issued for payments made on our platform.

Overview

Our platform offers both free and premium services, including property listings and promotional features. While we aim to ensure customer satisfaction, refunds are subject to specific conditions as described below.

Eligibility for Refunds

Refunds may be considered under certain circumstances, including:

  • Duplicate or accidental payments made by the user
  • Technical issues preventing the activation of paid services
  • Failure to deliver the purchased service due to system errors
  • Unauthorized transactions reported within a reasonable time

All refund requests are reviewed carefully before approval.

Non-Refundable Services

Certain services are non-refundable once they have been successfully delivered or activated. These include:

  • Premium property listing activations
  • Featured or promoted listings already published
  • Completed advertising or promotional campaigns
  • Services used partially or fully by the user

Users are advised to review service details before making a purchase.

Timeframe for Refund Requests

To be eligible for a refund, users must submit a request within a specific timeframe:

  • Refund requests must be made within 7 days of the transaction
  • Requests made after this period may not be considered
  • Early reporting of issues helps ensure faster resolution

Refund Request Process

To request a refund, users must follow the official process:

  • Contact our support team via email or phone
  • Provide transaction details, including payment proof
  • Clearly explain the reason for the refund request
  • Allow time for verification and review

Our team will respond and guide you through the next steps.

Refund Approval Process

Once a refund request is received:

  • The request is reviewed by our support team
  • Transaction details and service usage are verified
  • Additional information may be requested if needed
  • A decision is made based on policy compliance

We aim to process all requests fairly and transparently.

Processing Time

Approved refunds are processed within a reasonable timeframe:

  • Refunds are typically processed within 7–14 business days
  • Processing time may vary depending on the payment method
  • Delays may occur due to banking or technical issues

Users will be notified once the refund has been initiated.

Payment Methods and Refunds

Refunds are issued using the original payment method whenever possible:

  • Online payments are refunded to the same account or card
  • Bank transfer refunds may require additional details
  • In some cases, alternative refund methods may be used

We ensure secure handling of all financial transactions.

Service Interruptions

In case of unexpected service interruptions:

  • Users may be eligible for partial refunds or service extensions
  • Compensation depends on the nature and duration of the issue
  • Our team works to resolve such issues promptly

User Responsibilities

Users are expected to:

  • Provide accurate payment and account information
  • Review service details before purchasing
  • Use services in accordance with platform guidelines
  • Report issues promptly for resolution

Failure to comply may affect refund eligibility.

Fraud and Misuse

We take fraud and misuse seriously. Refunds will not be issued in cases involving:

  • Abuse of promotional services
  • False or misleading claims
  • Violation of platform terms and conditions
  • Suspicious or unauthorized activity

Such cases may result in account suspension or further action.

Changes to Services

AlWaris Marketing reserves the right to modify or discontinue services at any time. In such cases:

  • Users may be informed in advance where possible
  • Partial refunds or credits may be offered if applicable
  • Decisions will be made on a case-by-case basis

Policy Updates

This Refund Policy may be updated periodically to reflect changes in our services or legal requirements. Users are encouraged to review this page regularly.

Contact Us

For any refund-related queries or requests, please contact us:

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